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Prepared by:

Mary Lou Fitzpatrick
CPM Coordinator

Reviewed by:

George Newell,
Assistant County Executive

March 25, 1998

TO:

The Board of Supervisors

FROM:

Richard Wittenberg, County Executive'

SUBJECT:

Countywide Mission and Goals

RECOMMENDED ACTIONS

It is recommended that the Board review and adopt the revised Coimtywide

Mission Statement and the mission and goals statements from the five areas of
County government as recommended by the Board Policy Committees.
FISCAL IMPLICATIONS

There are no fiscal impacts which will result from adopting the recommended
actions.

CONTRACT HISTORY

Not applicable.

Bnurcl of Supervisors: Donnlcl F. Gn^e. Blanca .Mvarado. Peie MrHui»li. lames T. Beall Jr.. S. Joseph Siniiiian
County E.vecutive: Ricliarcl Wittenberg*

:oo6

REASONS FOR RECOMMENDATION

Annual review and adoption of the Countywide Mission fulfills the County Charter

requirement. As well as fulfilling the charter requirement, the review of missions
and goals is an annual procedure within the Comprehensive Performance
Management(CPM) program. The review of mission and goals assures that County
services are responding to the needs of the community and to the direction of the
Board. In March the Countywide mission statement and each of the policy
committee mission statements were reviewed. This transmittal packet contains the
following mission statements:
• the current Countywide mission statement,
• the five revised Board policy Committee mission statements, and
• an addendum containing all of the agency and department mission
statements

BACKGROUND

In June of 1997 the Board of Supervisors adopted a new Countywide Mission
Statement. Throughout the year, this statement has served as a guide to County

departments as they provide services to the residents of Santa Clara County. The
Mission Statement has also been an assistance to departments in plarming for the
future.

The Board policy committee mission statements are used in the CPM program as a
guideline for departments as they develop missions, goals and performance
measures for all of their programs and service units. The mission and goal
statements from the committees define in very broad terms the mission of County
Government,"what we do", and the goals or results we hope to achieve through
the services we provide to the community. After adoption last June, the policy
committee mission statements were distributed to individual departments to insure
that the department's missions and goab would remain in keeping with the
expectations of the Board of Supervisors and the commimity.
CONSEQUENCES OF NEGATIVE ACTION

The County will continue to operate with the mission statement which was
developed and adopted in 1997. The goals of individual policy committees may not
accurately reflect the will of the Board of Supervisors or current governmental
trends.

STEPS FOLLOWING APPROVAL

Provide one executed copy of the transmittal to the Office of the County Executive.
The Office of the County Executive will then forward the Countywide Mission
Statement and the policy committees missions and goals to the appropriate
departments.

SANTA CLARA COUNTY
MISSION AND GOALS

COUNTY WIDE MISSION

The mission is to provide quality public services

with

measurable outcomes to the residents of the County of Santa
Clara, in order to meet their need for a healthy, safe and

prosperous environment and help them develop a
community rich in both natural beauty, and economic
opportunity where diverse people come together to achieve
a higher quality of life.

3/26/98

SANTA CLARA COUNTY
MISSION AND GOALS
CHILDREN «& FAMILIES POLICY COMMITTEE

MISSION

The Mission of the Children and Families Services Committee is to

protect children from abuse and neglect, promote healthy
development and provide services to families which preserve and
strengthen their ability to care for their children. The Committee is
responsible for prevention, intervention, advocacy, and public
education related to the protection of children, elders and the
disadvantaged.
GOALS

To develop policy which encourages commitment, competency and a
caring attitude in the full support of families and care givers who serve
children, elders and the disadvantaged.

To operate in open collaboration and coordination with the broader
community in serving families and children.

3/30/98

SANTA CLARA COUNTY
MISSION AND GOALS
GENERAL GOVERNMENT
MISSION

The mission of General Government in the County of Santa Clara is to

provide responsive and accountable government

with demonstrated

effectiveness and efficiency while fostering open communication with its
residents.
GOALS

• To sustain an open and responsive process for governance that brings
focus to the community's needs through development of policies,
implementation of goals and maintainance of open lines of
communication with residents of the County.
• To deliver the highest quality of public services through teamwork,
commitment and focus on performance.
♦ To encourage effective governmental administration by focusing on
relationships with other local governments and taxing agencies.

• To improve our efficiency and effectiveness by expanding management
audits of governmental programs in our commitment to constantly re
examine how we do business.

• To manage the investment of public resources, maintain the public tax
rolls, and comply with legal mandates with integrity, equity, and
accountability for results.
• To leverage available resources and encourage participation of citizens, the

private sector, and other units of government through partnerships and
collaboration in order to meet the needs of the community.
• To provide access to informational, educational and recreational materials
for the community.

• To improve the cost effectiveness of delivering direct services to the public
through a variety of centralized support services.
3/26/98

SANTA CLARA COUNTY
MISSION AND GOALS
HEALTH AND HOSPITAL
MISSION

It is the mission of the Santa Clara Valley Health and Hospital

System to provide leadership in developing and promoting a healthy
community through a planned, integrated health care delivery
system wWch offers prevention, education and treatment programs
to all residents of Santa Clara County, regardless of ability to pay.
GOALS

Provide public health programs and services which protect health;
prevent disease, injury, premature death and disability; promote healthy

lifestyles, behaviors and environment; and respond to disasters and
disease outbreaks and epidemics.

Provide regional specialty and tertiary inpatient, outpatient, and
emergency hospital services.
Deliver mental health services in the least restrictive, most accessible

environment within a coordinated system of care, respectful of a person's
family, language, and culture.
Deliver substance abuse services for the prevention, treatment, recovery

and rehabilitation of the substance abusing population in a way which

strives to place these services in a system of managed care and outcome
measurement.

Provide high quality, cost effective medical and mental health care to
persons under the care of the Children's Shelter and in the custody of the
Juvenile and Adult Justice Systems.

Develop, promote and participate in the development and
implementation of managed care strategies to successfully compete in
present and future managed care markets, and to ensure that high quality
cost effective services are delivered to our members and clients.

• Participate in and lead collaborations across all systems of care to improve
service, with other County agencies, and with cities, schools, communitybased organizations and communities.

• Conduct quality medical education and professional training in a manner
which benefits the welfare of our patients and the community.

• Provide access to medical, mental health, alcohol and drug, and public
health care services for all residents of Santa Clara County, regardless of
ability to pay.

• Provide an environment within which the needs of our patients are
paramount and where patients, their families and all our visitors are
treated in a compassionate, supportive, friendly and dignified manner.

• Ensure the financial viability of the health and hospital system in order to
provide the means necessary to realize the purposes of each component
part of the system.
• Collect, develop and refine information about the health status of the
community, the needs of individuals and groups within our community,
and the most efficacious means to organize and deliver County health care
services.

• Develop and refine information about service performance, including
data collection, process and outcome measures, and targeted programs of
monitoring and evaluation.
• Provide a work environment that fosters innovation and creative

solutions, that allow employees to realize their full work potential, and
that focuses on customer services and cost effective use of resources.

• Maintain a work force which is culturally and linguistically competent,
and representative of the diverse commimities we serve.

3/26/98

SANTA CLARA COUNTY
MISSION AND GOALS

HOUSING,LAND USE,ENVIRONMENT AND
TRANSPORTATION

MISSION

The mission of housing, land use, environment and transportation
services is to increase the economic and social vitality of the
community,regulate development, protect the natural environment,
reduce environmental health and safety risks and conserve natural
resources.

GOALS

To plan future land use and development through a sound process that
articulates community goals and values and facilitates problem solving to
balance competing goals.

To inspect construction in order to ensure the safety of structures and site
development in compliance with application requirements.

To improve the availability of safe, affordable housing of low income
residents.

To provide an enduring system of regional parklands for enjoyment,
education and inspiration.

To ensure implementation of the Santa Clara Countywide Trails Master
Plan and encourage more neighborhood trail systems.
To ensure businesses and institutions are in compliance with standards

and requirements in order to protect consumers, the environment, and
produce a wholesome food supply.
To control the solid waste disposal in order to protect the environment
and to ensure efficient service to consumers.

risks through
• To reduce public exposure to environmental health
and services.
re

gulation, inspection and education programs

to
. To preserve, maintain and enhance the County's roadways andto airports
encourage
ensure

the safe and easy movement of people and goods and

multi-modal transportation.

• To protect lives and property from fire incidents through regulatory
compliance, inspection and education.

• To protect and enhance the health and safety of County employees, and to
conduct County operation in an environmentally sound manner.

3/26/98

SANTA CLARA COUNTY
MISSION AND GOALS

PUBLIC SAFETY AND JUSTICE
MISSION

The mission of Public Safety and Justice services in Santa Clara
County is to maintain a community environment where people feel
safe, fairly treated by the law, and secure from crime.
GOALS

To fairly enforce the law in a positive, professional manner that builds
public trust and confidence.

To prevent crime and respond to emergent public safety issues through
partnership with the community, private sector and other government
organizations.
(

To operate an efficient, accessible forum for the equitable and timely
resolution of disputes.

To faithfully administer a system of justice that protects the constitutional
rights of all in determining the guilt or innocence of persons accused of
crimes.

To provide appropriate sanctions and dispositions for persons convicted of

crimes in a maimer that protects the community, encourages restitution
and leads to successful re-integration into the commimity, if appropriate.
To determine the causes of deaths and to work in concert with other

public agencies to protect public safety in cases of crimes, natural disasters,
and emergency responses.

To responsibly seek, use and account for public resources.

3/19/98

ADDENDUM

DEPARTMENTAL

MISSION AND GOALS STATEMENTS:

■ i

In October 1997, a request was made for departments to review, and revise
if necessary, their mission and goals statements. The attached statements
reflect departmental efforts to align their mission and goals with the
Countywide mission statement.

3/25/98

Mission Statements of:

ENVIRONMENTAL PROGRAMS
ENVIRONMENTAL RESOURCES AGENCY
ROADS AND AIRPORTS AGENCY

COUNTY OF SANTA CLARA

HOUSING, LAND USE, ENVIRONMENT AND TRANSPORTATION
MISSION STATEMENT

The mission of housing, land use, environment and transportation services is to increase
the economic and social vitality of the community, regulate development, protect the natural
environment, reduce environmental health and safety risks and conserve natural resources.
GOALS
1.

To plan future land use and development through a sound process that articulates
community goals and values and facilitates problem solving to balance competing
goals and interests.

2.

To inspect constmction in order to ensure the safety of structures and site
development in compliance with application requirements.

3.

To improve the availability of safe, affordable housing of low income residents.

4.

To provide an enduring system of regional parklands for enjoyment, education and
inspiration.

5.

To ensure implementation of the Santa Clara Countywide Trails Master Plan and
encourage more neighborhood trail systems.

6.

To ensure businesses and institutions are in compliance with standards and

requirements in order to protect consumers, the environment, and produce a
wholesome food supply.
7.

To manage solid waste in order to protect the environment and ensure efficient service to
customers.

8.

To reduce public exposure to environmental health risks through regulation,
inspection and education programs and services.

9.

To preserve, maintain and enhance the County’s roadways and airports to ensure the
safe and easy movement of people and goods and to encourage multimodal transportation.

10.

To protect lives and property from fire incidents through regulatory compliance,
inspection and education.

11.

To protect and enhance the health and safety of County employees, and to conduct
County operations in an environmentally sound manner.

Adopted by the Committee in Febmary 1998

County of Santa Clara
Roads and Airports Department

i505 scnallenb«rger Road
San Jose CaU(orn.a 95131

Vision Stat^eiit
mm;

en^irLeering; road:maintenance;:airport:operation^ araj.trajSiamanasiCTenfc;
Mission Statement

The mission ofthe:Roads and Airports Department is to ensure the devdopraent ofa county-

Qperate and enhance the County^s roadis and air^rts>'
Program Goals^

1. Maintenance and Operattoa

,„ ~

.

Maintain mir faciii6«= efficseotiy, effecdvdy and

manner,

2. Capital Dnproveaicnts

Deliver all projects and programsIn acostefiideotahd.''tnnely'ma£jaer.
<s

3, Environmentah Health ^'Safely

mm

cnvirORtnent
Provide a safe, reg^ilatotydOinpiwind'hdithhle^iMd^^
< ••
.• ■'n%>
^
' '

4. Em^oyee Morale and Compete^-

Encouragea culture that ^^e&hldIvfdlbt!4^d

tiainmgthar vdll make oust

<

employee the b«t th^ can be/

5. Fiscal Manag^emea^

' . ,

•5>

,

,

Maximize letmuie

budget amounts

M

: .

■ Values^-/

'

value thefcfollowing in the accomplishment of our work:
Safety
Quality Work.' ' '
Customer satisfacticKS

Professionaltsm and ethk^'

Budget and schedule adherence ^
Employees^ teamwork and high mwale
Training and education for our employees
values.(30C

<■

county Executive: Richard Wittenberg

Mission Statements of:

GENERAL GOVERNMENT
CLERK OF THE BOARD

OFFICE OF THE COUNTY EXECUTIVE
OFnCE OF THE COUNTY COUNSEL
ASSESSOR’S OFHCE
COUNTY LIBRARY

GENERAL SERVICES AGENCY
EMPLOYEE SERVICES AGENCY
FINANCE AGENCY

Clerk of the Board of Supervisors
Mission

Through the use of technology,improve communication with the
citizens of Santa Clara County and provide quality service in a
timely manner to the Board of Supervisors, County staff and our
diversified customer base.

Goals

To improve productivity on an ongoing basis through applications of new
technology and improved operating procedures.
To maintain an accurate and efficient record of Board and committee

proceedings and official County records.

3/25/98

COUNTY EXECUTIVE'S OFFICE
MISSION AND GOALS

Mission

the office of the county executive provided support to the county's
various organizations, and to the residents and businesses of Santa

Clara County. The Office ensures the implementation of legislative
planning, policy analysis, and budgetary oversight for the County
organization, in addition, it seeks to safeguard civil rights and to
educate,inform, and advise both those who administer and those

who receive county services. On the basis of that mission, the Office
endeavors to:

Goals

• Develop and coordinate the countywide goals, policies and priorities that
are adopted by the board of Supervisors.

• Facilitate an environment in which diversity is valued, both within the
County organization and in the Community.

• Promote innovative and productive use of technology.

• Develop and coordinate a performance based budget system that links
resource allocation with desired program outcomes.

• Promote Coimty interests in local, regional state and national legislative
bodies and regulatory agencies.

3/25/98

OFFICE OF THE COUNTY COUNSEL
MISSION AND GOALS

The mission of the Office of the County Counsel is to provide legal

services to assist the County in carrying out mandated and discretionary

functions relating to the health, safety, welfare and education of County
residents. Advisory and litigation services are furnished to County

departments, boards, and agencies in a manner that is cost-effective and
promotes excellence in the delivery of services to the public. On the basis
of its mission, the Department endeavors to:

• Provide assertive representation in civil litigation and administrative
hearings.

• Provide prompt and effective assistance in negotiation and drafting of
contracts and other legal documents.

• Provide responsive legal advice and creative assistance to the Board
and County officers.
I
-

7

4/2/97

MISSION STATEMENT AND GOALS
OF

the ASSESSOR’S OFFICE

NUSSION STATEMENT:

property owners, schools and
property withm
as
local governments by producing :annual and supplemental rolls of all locally assessable

The mission of the Assessor’s Office IS to fulfill Its fiduciary responsibility to

Santa Clara County - a vital service to determine equitable property taxation for local governments
defined by state law.
GOALS:

1.

Produce the

annual and supplamtnial rolls in an incrtasingly aocurata, timely and professional mannei

that is efficient and within budget.
2.

Provide timely, courteous
governments.

information and assistance to property owners, schools and local

SANTA CLARA COUNTY LIBRARY

SANTA CLARA
COUNTY

library

1 1 )45 Nvrth Scvanih Strcai • San J.'-c. CA S'l i:-4a46 • .4()x

fs • i -insi

"a A

[" AX

Mav 15, 1997

MEMORANDUM
TQ

Joe Simitian, Chair, Board of Supervisors’ Finance Committee

FROM;

Susan Fuller, County Librarian

SUBJECT:

Library Mission Statement and Goals

^

■' c

;

■

t

LIBRARY MISSION STATEMENT

The Santa Clara County Library is an open forum promoting knowledge, ideas and
cultural ennchment. The Libi^ provides free access to informational, educational
and recreational matenals and services. In response to community needs, the

Library provides diverse resources on a variety of subjects and viewpoints, and
helps people use these resources.

GOALS

1 Develop collections and seivices for a changing community.

2. Integrate technological resources and pnnt matenals to provide patrons with one
comprehensive collection system
• . i
3. Ensure that the Santa Clara County Library is an active participant in the local
community.

STRATEGIES

1. Increase use and awareness of the Library’s resources.

2. Improve services and access through the innovative use of technology.
3. Enhance computer training programs for staff and computer operations for patrons.
4. Recruit and support the highest quality staff.
u
u •
5. Increase use of the Library by Literacy learners through programs that emphasize
access.

.

.

.

6. Review community demographics for collection and service impacts.
1.

Implement 3-year weeding and collection development plan for children

’s collection.

2. Implement new telephone system.

3. Implement Dynix acquisition mode into matenals selection process.
4. Establish Home Page as a gateway to public information resources.
5. Work with schools to explore public library and school technology links such as

use

6. Explore the creation of a news group web site to improve school and public library
communication
7. Revise the

Parent Letter” to reflect current Library resources, programs and policies.
- 8. Develop a staff training plan and schedule for implementauon.
("iani C'lKiity Lihran openua itucier ci loiiii Poti ers Authority and senes the eommiouties of Alum Roek • Catnphtll
Cn>o\ • Ln> Altos • ins Altos Hills • dilpitas • \U,ute sereno • Morgan Hill • Saratoga * and the nnmcorporated areaS ui t:

I liter::’’

GENERAL SERVICES AGENCY
MISSION AND GOALS

Mission

The General Services Agency strives to by the preferred source for
essential support services. We are a valued asset to our customers
and the residents of Santa Clara County.
Goals

• To offer a convenient, cost-effective and integrated set of services and
products.

• To work in partnership with our customers, to develop solutions which
meet their operational needs.
• To create and maintain a quality physical work environment.

3/25/98

Employee Services Agency
County of Santa Clara

Peter Kutras,Jr.
Defuty County Executive

Mission

County departments by
The
mission
of
the
Employee
Services
Agency
is
to
support
recruiting, training, and retaining a productive,skilled and dedicate workforce, and by
building relationships with departments and employee organizations based on mutual
respect and trust The Agency acts to meet the changing needs of County employees and
their dependents,and to protect County employees, Coxmty assets, and the envirorunent
Goals

Provide and maintain a productive,skilled, knowledgeable,and healthy work force
responsible for provision of quality services.
Provide and administer a full range of benefits to employees,retirees, and their

dependents,and provide related services to other organizations.

Provide outstanding support and assistance on labor relations matters, and promote
positive, professional and productive employer-employee relatioiiships.
Protect the County's employees and assets through safety, wellness,and insurancerelated activities.

Provide benefits to injured County employees and safely return them to work.
Mmimize unemployment insurance costs.
Admiruster internal envirorunental compliance programs.
May 1997

SANTA CLARA COUNTY
FINANCE AGENCY
MISSION

The mission of the Santa Clara County Finance Agency is to manage the County’s

accounting systems and financial resources, to maintain fiscal integrity, to enhance the
County's revenue base, to preserve and provide for the public a true record of real
property and vital human events and to maintain a centralized system for the effective
and efficient purchase of goods and services.
GOALS

• Maintain accounting systems, processes and procedures in conformance with

generally accepted accounting principles, sound business practices, and applicable
legal requirements.

• Maximize interest earnings through prudent investment policies.

• Provide assurance that adequate internal controls are in place to maintain financial
integrity.

• Maximize revenue collection at the least possible cost.

• Preserve and provide for the public a true record of real property and vital human
events.

. Maintain a centralized system for the effective and efficient purchasing of goods and
services.

famisgls

Mission Statements of:

HEALTH AND HUMAN SERVICES
SANTA CLARA VALLEY HEALTH AND HOSPITAL SYSTEM
ALCOHOL AND DRUG SERVICES
MENTAL HEALTH
PUBLIC HEALTH

CUSTODY AND CHILDREN’S SHELTER SERVICES
SOCIAL SERVICES AGENCY

HEALTH AND HUMAN SERVICES

• i t • i
Hospital
Joint
Boaid Sub Committee: Heath and Hospitals - Health &

SNirCLARA VALLEY HEALTH AND HOSPITAL SYSTEM
SANTA CLARA VALLEY HEALTH MEDICAL CENTER
MISSION AND GOALS
The Mission

of Santa Clara Valley Medical Center is to provide:

High quality, cost-effective medical care to all persons

County regardless of their ability to pay;

.

.

in Santa Clara

^

a wide range of primary, secondary and tertiary mpatient, outpatients
and emergency services within resource constraints;

are

an environment within which the needs of our patients
our visitors are

paramount and where patients, their families and all
A setting within which quality medical education and professional
and

treated in a compassionate, supportive, friendly and digmhed maimer,
training are conducted

for the welfare and benefit of our patients

A 3kpl^ wWch recognizes and appreciates our employees and

allows employees to realize their full work potential.
SCVMC STRATEGY:

The most effective way to assure that the health needs of all membere of
^
our community are met is the continued development of V
and hospital system under the County's auspices. This broad
strate^can
s resources

positionVovides
both
maximum
control
of
the
County
maximum public accountability.

The basic strategy for SCVMC has been defined since the early 1980’s.
careIt is

m ma“«7Jance the spor^red patient basewho
of thecaimot
hea afford
* to
system in order to maintain the open door to those
as follows.
pay. The SCVMC's strategy can be outlined and summarized

<;^Ta^Pgv#l: Pursue VMCs financial viabUity in the public interest. For a

publkho^ital, the fundamental mission is to

Lyone who needs it, regardless of abUity to pay.

®

mission
requires that the financial viabiUty o Je
pursued in order to maximize resources available to keep

°

fo the poor. Therefore, maintenance of programs its basic mission and k
' the finLcial ability of the pubUc hospital supports
in the public interest.
15

Strategy #2: Directly Provide and Control Hospital Services. The
obligation to serve the medically indigent is most humanely and most
effectively met by direct control of services provided. Through providing
services, Santa Clara County can;

• Ensure that quality services are provided
• Ensure that people who need services get what they need
• Respond to changes in technology, medical science, and the
marketplace by making decisions that directly affect the welfare of
those for whom the County has an obligation

• Guarantee public accountability through locally elected public officials

Having decided to be a provider of care, the County of Santa Clara has
many times faced critical decisions about how best to deliver health care
services.

Since 1854, when the first "pesthouse" (eventually to become the

County Infirmary) was established through the decades of health care
changes that occurred, Santa Clara County has repeatedly decided to

reinforce its chosen role as provider through modernizing its facilities

and continually improving its clmical and educational programs. These
changes and decisions were made in each case in order to erasure access to
care for all, strengthen programs and improve the quality of care. As the
financing of health care has changed, the strategies employed by VMC
have also changed to create and take advantage of significant streams of
revenue, thereby assuring financial viability.
Strategy #3: Position delivery system for health care reform. "Reform"
will affect providers in different ways. For VMC and the SCVHHS it
means competing in targeted market "niches" or "at the margms",
developing a continuum of care, continuing to expand primary care

access, focusing on customer satisfaction, having ^e right balance of
primary/secondary/tertiary care, continuing to focus on controlling costs,
maintaining flexibility and ability in systems, and having attractive
facilities. Irrespective of what shape health care reform takes over the next
decade, a fully integrated system of care, including the presence of the
County's public hospital, will guarantee access to all residents of the
County to needed health care services and to improvement in the

community health status.

Strategy #4; Build a system and a network of providers through
relationships with commimity-based clinics and other private providers.

The hospital of the future is part of a system. The system of the future has
a continuum of care, from prevention and education through primary

and specialty outpatient care, routine and specialty hospital services and
regional and tertiary inpatient services. The continuum of care is used to

manage the care of patients so as to control cost and promote wellness and
needed treatment.

health care safety
Commurdty clinics are integral to the well being of thethe
network of
net in Santa Clara County. To that end, strengthening

relationships between the community clinics and SCVMC helps to bring
together providers with like missions and commitment to serving
vulnerable populations.

performance
The system of care is also managed to maximize financial
economic
and viability of the overall system. During changing

circumstances, the responses of the health and hospital system continue

to depend in part upon the reimbursement mechanism in place, and
depending upon the mix of patient populations for whom
reimbursement methods differ.

With evolution of
■Strategy #5: Plan for flexible facility uses in the future.
should
the health care system as described, facility planning use to allow
another. For
flexibility. Space may need reprogramming from one
careone
instance, ability to switch from routine to intensive or ^ansitional
and
from
levels, from acute to subacute, from inpatient to outpatient,
patient type to another (pediatric to adult, for example) without major
remodeling, is’an important plan component. In ambulatory settings,
ability to relocate sites, expand quickly into new areas, or be mobile
and ser/ice

between communities is of high value in strategic planning
delivery.

s general
These strategies, undertaken by VMC, have kept the County
substantial

fund contribution to a minimal amount while producing
revenues. This in turn has enabled the County to invest its general funds
in non-hospital services.

BU 417

department of alcohol and drug services
n^partitienf Misaion Stalcmenl

ofthe Department of Alcohol and Drug Services is to provide the

the
mobilize
community
resources
to
prevent
and
reduce
public accountability necessary to

The mission

negative impact ofsubstance abuse in the community.
Drpflrtmfnt Cnala

• To develop comprehensive, integrated systems of care

which are client-based and outcome-

focussed

of and a

• To provide a climate in the community which supports a broad understanding
willingness to commit resources to the prevention and treatment of substance abuse,

. To develop a learning organization in which every action forms the basis for leammg.
improvement, and positive growth and change.
TrVQS Accomplishments

. Completed the first full year ofthe new managed system of care for adults.
. Developed and implemented a new training institute to provide education to the community
regarding the substance abuse problem.

and clinical
. Designed and implemented the certification oftrainers, preventionstudi
es to demonstrate the
in the use

of the Health Realization Model and develop outcome

impact of that model.

. Designed end initiated e new community-based substance abuse treatment continuum for
adolescents and their families.
BVQQ Planpd»H ArrnmpliahmentS

. Expand the managed system of care to address the unique needs ofthe dependency system,
• Expand the managed system of care to address the new challenges of welfare reform,

• Complete the implementation ofthe adolescent substance

abuse treatment continuum of care.

Adult Services Divif

SANTA CLARA
Dedicated to the Health

of the Whole Community

VALLGY

2221 EnborsL
San lose, Caliromia 951 zo
Tel,(408) 885-75'5
Fax. 14081 885-7583

HEALTH i HOSPTTAL SYSTEM

DGPARTM6NT OF

MeNTTAL H0VLT>l

Santa Clara Valley Health and Hospital System
Mental Health Department
Comprehensive Performance Management
January 1998 Report
Submission of Revised Mission and Goal Statements:

Mental Health Department’s Mission

The mission of the Santa Clara Valley mental Health Department is to enable individuals
affected by mental illness and serious emotional disturbance to achieve the highest quality of life.
To accomplish this, services must be delivered in the least restrictive, most accessible
environment within a coordinated system of care, respectful of a person’s family, language and
culture.

Goals

The Department’s Goal is to create a “best practice” service delivery model for Mental Health
within available budget resources, that will meet the critical mental health needs of the diverse
Santa Clara county residents. Central to this effort is a commitment to honor the vision and
strategic planning recommendations of collaborative planning efforts ofthe past several years,
and to insure that Mental Health providers, consumers and their families, and the Mental Health
Board and other community advocates have a role as partners and stakeholders in a joint
commitment to address community health and human service needs. Critical components of the
system include the following Values;
Values

Cultural competency throughout the system
Age appropriate services for children, adults and seniors
A single point ofcoordinated care for each client
Client and family involvement in service planning
Geographically accessible community based service
A full array of service options .
Patient’s Rights advocacy and protection
Interagency collaboration
Effectiveness, efficiency and outcomes

The Depanmenl of Mental Health is a division of the Santa Clara Valley Health & Hospital System. Owned and operated by the County of Santa Clara
eh

VISION
of the residents
of the Department of Public Health is to improve the health planning,
action,
of Santa Clara County through leadership, mobilized community-wide

The vision

and advocacy.

MISSION
all peopte of Santa Clara
The mission of the Department of Public Health is to serve
premature death, and
County by protecting health; preventing disease, injury,
and environments, and responding

disabilrty; promoting healthy lifestyles, behaviors,

to

disasters and disease outbreaks and epidemics.

IVe will accomplish this through:

. assessment of community health status and community resources;
health services;

. assurance of quality and accessibility to comprehensive

that improve health;
. development and/or advocacy of policies and legislation
health and ensure safety, and
. enforcement of laws and regulations that protect

. information, education, and mobilization about public health issues.

CORE VALUES
We believe that:

■ all oeoole have the right to enjoy health and well-being,

. all people should have the opportunity to access quality medical care, other supportive
and information that will enhance health;
. early identification of trends in risk behaviors, health promotion, and early interventions
will improve health outcomes and reduce medical costs,
m,
. all people must be treated with fairness, respect, and dignity in a culturally and
services.

linguistically relevant way;
health in the community,
• Public Health must be able to respond to conditions that impact
and to advocate for change

to plan innovative approaches to needed health services

2-U

Children’s Shelter and Custody Health Services
BU 414

MISSION STATEMENT

The multidisciplinary medical arid mental health practitioners in the Children’s Shelter and
Custody Health Facilities will provide medical and mental health care to all juveniles and
adults residing in the Juvenile and Adult Custody Facilities. The medical and mental health
care will focus on the prevention of illness, the control of preexisting pathologies, and the
restoration to health once the detainee becomes compromised by illness.

The care rendered will be offered in an objective, non-judgmental environment and will be

comparable to the quality provided in the general community. The practitioners will work
interdcpcndcntly, coUaborating as necessary to ensure the well-being of the custody
population.

FY 99 Planned Gcals

Obtain Correctional Treatment Center license for Main Jail Infirmary and the Mental
Health Unit.

Expand the scope of the inmate Self-Administration Medication Program to Medium
Security Areas.

Insure the prescription of atypical antipsychotic medications to all iiunates who meet
clinical criteria.

Collaborate with desigiiated members of County agencies in the development and
implementation of a Jail Diversion Program.
Further expansbn of specialty ambulatory services at the County Jails.

io03248.01k

County of Santa Clara
Social Services Agency
(11/21/97 Finalized)

Mission Statement
The Social Services Agency is a culturally sensitive and socially responsible public agency providing high quality
professional, financial, and protective services for residents of Santa Clara County in order to:
•

assist residents in acquiring the resources needed to gain and retain competitive employment and to secure a mor«
challenging, satisfying, and economically rewarding life for themselves and their children;

•

prevent abuse and ensure the medical, physical, f nancial. and emotional well being of children and adults at risk
of abuse, neglect, or exploitation;

•

maintain or restore family and kinship ties whenever possible and help families understand and learn the skill;
and behaviors needed to safely care for and nurture their children and elders;

•

maintain safe, healthy, and independent life-styles for residents through specialized and in-home services aimed
at preventing or delaying institutionalization in a manner that respects their personal liberty.

Core Values
TTie Santa Clara County Social Services Agency;

•

values and respects the diversit), dignity, strength, and self determination of the residents we serve and the staf
who serve them;

•

employs and recognizes conscientious, committed, and competent staff who are skilled in helping resident
acquire the tangible, personal, and financial resources and supports their need to become and remain competent
productive, and self-sufficient;

•

is committed to excellence, public and personal accountability, efficiency, and effectiveness;

•

provides high quality and timely staff development, information services, and administrative support sen/ice
in response to the needs of internal and external customers and suppliers;

•

fosters a learning environment that encourages risk taking and delegation of authority to ensure that decisioi
making takes place at the level closest to those affected by the decision;

•

stays pro-active by anticipating trends in the political, economic, and social environment and maintaining a lonj
range vision;

•

affirms the value and benefit of labor-management partnerships and collective bargaining to design an<
implement changes and improvements in the work environment;

• fosters public and private partnerships with silicon valley’s non-profit human services network and with ih*
valley’s businesses and corporations.
[mission.wpd]

Mission Statements of:

LAW AND JUSTICE PROGRAMS
DISTRICT ATTORNEY
PUBLIC DEFENDER

SUPERIOR COURT -OITTCE OF THE COUNTY CLERK
OFHCE OF PRETRIAL SERVICES
MUNICIPAL COURT
OFFICE OF SHERIFF
DEPARTMENT OF CORRECTIONS
L

-t.

PROBATION DEPARTMENT
MEDICAL EXAMINER-CORONER

DISTRICT ATTORNEY
MISSION AND GOALS

The mission of the Office of the District Attorney is to provide exemplary

legal services, aggressively seek justice, and treat all people in a

professional, honest, courteous and respectful manner. In pursuit of that
mission, the District Attorney endeavors to:

• Collaborate with other law and justice agencies to promote decreases in

crime, with a special emphasis on serious and violent crimes.

• Safeguard the public safety while performing in strict compliance with
all applicable laws and regulations.

• Encourage performance that exceeds state and federal time and case
processing standards.

• Collaborate with judicial, law enforcement, defense, corrections and

health and human services agencies to make legally appropriate and
cost-effective use of alternative punishment and rehabilitation
options.

• Promote fiscal responsibility and administrative efficiency in all
District Attorney operations.

20

^tmi

Public Defender

Mission

The Mission of the Public Defender Office is to provide competent and effective legal defense
to indigent clients consistent with the mandates of the state and federal Constitutions and of
the courts. To fulfill that Mission the Public Defender endeavors to:

Goals

•

Contact each referred client promptly, screen each for financial eligibility and quickly

undertake productive representation of those who qualify for services.
• Investigate cases in a manner and within a time period that will meaningfully assist the
adjudication process, and provide each client with the level of services that is mandated by
law.

• Provide effective defense to all clients so that constitutional rights are guaranteed, including
the right to a fair trial.

•

Administer resources wisely and promote efficiency in all office operations so that each client
shall receive the service to which he is entitled by law.

•

Collaborate with other law and justice agencies to develop and implement legally appropriate
and cost-effective alternative punishment and rehabilitation options.

OFFICE OF THE COUNTY CLERK

MISSION (Revised 10/97)

To review, process and maintain public records according to statute and
in a manner that ensures the integrity and accuracy of said records,
preserves and ensures their ready availability to the public and
maximizes public satisfaction with the services that we provide.

SERVICE GOALS
1.

To efficiently and accurately process and issue licenses and registrations,
thereby facilitating public compliance with and properly executing state and
local rules and regulations.

2.

To accept, index, store, and keep safe official documents and records in a
manner which securely maintains the legal record while providing timely and
convenient access to said records for the conduct of personal and public
business.

\

"i

♦

Office of Pretrial Services

Mission and Goals

The mission of Pretrial Services is to provide timely information’
to the criminal courts that influences the release and detention

decision-making process.

On the basis of that mission the

Department endeavors to:
♦

Provide accurate and timely information to the County
courts, so as to enable early and informed judicial
decision-making on the pretrial custody disposition of
defendants.

♦

Without jeopardizing public safety, effect qualified jail
releases to minimize jail custody days and provide equitable
release opportunities for offenders.

♦

♦

♦

Successfully supervise all pretrial defendants who are
released with specified conditions.

Collaborate with other law and justice agencies to develop
and utilize safe and cost effective alternatives to jail.
Promote efficiency and productivity in all operations of the
Department.

MUNICIPAL COURT

MISSION AND GOALS

The Santa Clara County Municipal Court's mission is:

• To promote justice and maintain public confidence by providing
resolution of

an

efficient, accessible forum for the equitable and timely
disputes;

• To serve the community, remaining sensitive to the needs of all
people who come to the Courts;

. To defend the rule of law and the rights and liberties guaranteed under
the United States and California Constitutions; and.
• To protect these values as an independent branch of government.

25
4/2/97

SHERIFF'S OFFICE
MISSION AND GOALS

The mission of the Santa Clara County Sheriff's Office is to preserve the

peace, uphold the constitutionality of the Sheriff's Office, prevent crime,
and provide judicious service to the community with integrity in a
positive and professional manner.

We are dedicated to providing sound service through ethical and
excellence in
humanitarian practices. Our commitment is to strive forneeds
of Santa

developing the organization to meet present and future
Clara County.

• Work with other law enforcement agencies, schools and based

organizations in the County to devglop well and successful crimg
prpvention and enforcement programs-.

• Work with other agencies in the County’s law and justice system

to

develop and utilize safe and cost effective alternatives to incarceration.
in
. Maintain a professional, well trained and motivated complement
the law

the department, whose members are dedicated to upholding
and humane
and interact with the public in a professional, courteous
manner.

• Promote efficiency through appropriate and innovative usesofofthenew

technology and improved responsiveness in all operations
department.

accountable to
• Continuously examine, effectively balance and remain resources
the priorities of the community, and allocate available
accordingly.

• Focus on early intervention and prevention strategies as an alternative
to reactive remedies.

• Foster an environment which encourages innovation and creativity,

and where employees are treated with fairness and dignity.

26

4/2/97

Santa Clara County Department of Correction

Mission

The mission of the Department of Correction is to serve and protect the
citizens of Santa Clara County by legally detaining those individuals lawfully
directed to its supervision in a safe and secure environment while providing
for their humane care, custody and control.

Goals

Safety and Security To create and maintain a save and secure
environment for those persons detained and under the care and custody
of the Department.

Programs To provide treatment and services that facilitate the offender's
successful re-integration into the community by providing a full range of
program opportunities for inmates, enabling them to improve their skills
and knowledge as well as enhance their self-esteem, economic status and
community integration.

Humane Care to provide humane care for all those detained by
providing appropriate medical and food services, appropriate clothing an
bedding, and sanitary living conditions
Human Resources To provide a safe, humane, harmonious workplace
empowering staff to accomplish the Department Mission.
Operations To maintain operational costs within an approved budget
which employs staff only at the level of regulation and control necessary
for the safe and efficient operation of programs, services, and facilities.
3/26/98

Probation Department

Mission

The Mission of the Santa Clara County Probation Department, as an integral part of the
criminal Justice system, is to PROTECT THE COMMUNITY.

The Mission of the Department will be accomplished by providing investigation, supervision,
and custodial care of adults and juveniles referred for probation services.
The Mission to Protect extends to services and advocacy for victims of crime.

In Pursuit of the Mission, the Department will maintain standards of professional excellence.

Encompassed in Community Protection are the following goals whereby the Department wiU:

Goals

•

Hold offenders responsible to the community and to themselves through personal
accountability and RESTITUTION as part of any sanction.

•

Assess an individual’s potential RISK to the community through standardized criteria which
will guide probation decisions. The Department will employ risk assessment to aid in the
reduction of further criminal activity and victimization.

•

Work aggressively with Justice Agencies and community organizations to develop and
support CRIME PREVENTION Programs.

• Reintegrate clients into the community by providing PROGRAMS that emphasize acceptance
of social responsibility.

• Provide support to the Courts and perform all MANDATED probation functions in accord
with standards and constitutional requirements.
•

Be an advocate for the needs of VICTIMS.

Medical Examiner-Coroner

Mission
The Mission of the Office of the Medical Examiner-Coroner is to determine the

circumstances, manner, and cause of death of persons in the County, which falls under its legal
jurisdiction, to notify families of these deaths and to treat bereaved families with
understanding and compassion.

Goals

The goals of the Office of the Medical Examiner-Coroner are to:

Develop understanding and cooperation with aU those persons involved with the Medical
Examiner-Coroner as the office performs its mandated medical-legal death investigations.

Develop mutually acceptable and helpful interaction among law enforcement agencies that
work with the Office.

Seek and retain the public’s support for the essential services performed by the Medical
Examiner-Coroner.

Continually seek alternative sources of funding to support the interests of the Office of the
Medical Examiner-Coroner.

TUESDAY, JANUARY 14, 1997

said ordinance.

See Ordinance Book No.

, Page No.

, which by

reference hereto is made a part of these minutes.

83.

The Chairperson announces Monday, January 27, 1997 at 1:30 p.m. as
the date and time for closed session to discuss items noticed pursuant
to the Brown Act.

On order of the Chairperson, there being no objection, the meeting
is recessed at 1:50 p.m. to the State of the County Address from

incoming Board of Supervisors Chairperson James T. Beall, Jr. at
6:00 p.m. this date.

Supervisor Beall states that the new year is a new beginning for
Santa Clara County and expresses pride in advances in technology and
developments in the area of public policy.

Supervisor Beall refers to

the County as one of the best managed counties in the nation and
highlights increases in funding for domestic violence prevention

mental

health jail diversion and the retiree health program and comments on the
establishment of the drug courts.

Supervisor Beall acknowledges Richard

Wittenburg, County Executive, for his assistance.
Supervisor Beall indicates that two themes for the year are
partnership and prevention and identifies the areas of transportation
crime prevention, public/private partnerships and welfare issues as
priorities.

Supervisor Beall expresses concerns relating to potential

difficulties in obtaining adequate State funding for transportation, job
training and child care.

Supervisor Beall continues by announcing the establishment of the
following Board of Supervisors policy committees:

Finance Committee;

Children and Families Committee; Public Safety and Justice Committee;

Health and Hospital Committee; and. Housing, Land Use, Environment, and
Transportation Committee.

Supervisor Beall additionally informs the

Board, staff and audience members that some Board of Supervisors

meetings will be held during evening hours and some will be held at
neighborhood sites, with agendas and meeting materials available on the
Internet at no cost.